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About OOāK Wares

Pronounced as “oak” and derived from the acronym “one of a kind”, OOāK Wares aspires to embrace and celebrate the beauty of imperfections through our one of a kind sustainable homewares. 

Made in small batches and just like you, our wares are handmade with heaps of love, care, and intention.

What is Jesmonite & why is it sustainable? 

Jesmonite is a water-based composite material that is solvent and VOC free - it is user-friendly, smells less offensive, and has no volatile organic compounds (VOCs) which makes it healthier and safer to use at home. 

How is the product sealed // protected? 

Each product is sealed // protected with a non-toxic natural food grade wax sealer that provides a barrier against water (or spills) to prevent staining whilst giving it a nice shine to the surface.  

How do I care for my products?

Whilst your product is durable and is sealed with a non-toxic food grade 100% natural wax sealer, avoid:

  • Placing food directly on the product.

  • Placing the product in the dishwasher or soak in water. 

  • Dropping the product as it may break at certain heights.

  • Direct contact with strong / harsh chemicals. 

To keep your product in tip-top condition:

  • Wipe any spills using a slightly damp cloth immediately to prevent staining.

  • Apply a small amount of bee // soy wax to re-seal // maintain the shine of the product 

  • Remove any dust // dirt using a slightly damp cloth 

Why are there air bubbles and surface irregularities? 

Due to the nature of the material, air bubbles and surface irregularities are natural and adds to the personality of the finished product. 

Oh no! The product that I want is sold out. 

Not to worry! 

You can request for a made to order. For this, please drop us a DM on our IG page: ooakwares or send us an email at [email protected]

For made to order, the finished product will vary from the image as the marbling, specks, visibility of specks, colour tones will vary from each piece - making your piece one of a kind.

Made to order requests will require a lead time of 3 to 5 business days but we always try our best so that you will receive your OOāK Wares product(s) as soon as possible. 

Do you take custom orders? 

Yes, we do!

If you see something that you like but would like it in a different colour to suit your home, feel free to drop us a DM on our IG page: ooakwares or send us an email at [email protected].

Kindly be informed that for custom orders, we would require a lead time of 3 to 5 working days to make your product but we always try our best so that you will receive your OOāK Wares product(s) as soon as possible. 

When will my order be processed?

All orders will be processed within 2 to 5 business days unless stated otherwise. Once shipped, tracking details will be shared with you via email.

If you require your order to be shipped out urgently, please reach out to us via DM on our IG page: ooakwares before ordering.

How long before I receive my order? 

Once your order has been shipped out, depending on the courier service selected, it may take between 1 to 5 working days. 

Do check your email as the tracking number will be provided via email for your reference.

How much is the delivery fee?

We ship throughout Malaysia (East and West Malaysia) with a flat rate of:

West Malaysia - RM8

East Malaysia - RM12

Please note that delivery fees may vary for certain arrangements i.e. small bulk orders, and or gift sets to ensure that your order arrives safely and on time.

If unsure, please reach out to us via DM on our IG page: ooakwares before ordering.

Do you ship overseas (outside Malaysia)? 

For orders outside Malaysia, please drop us a DM on our IG page: ooakwares or send us an email at [email protected] 

Do you accept returns?

Unfortunately, we do not accept returns.

However, we do accept exchanges if the item received is incorrect. To arrange for an exchange, please contact us via our DM on our IG page: ooakwares or send us an email at [email protected]

The return postage fee for your exchange will be reimbursed back to you once we have received the item unused, with no damages, and in its original packaging.

For more information, head over to our Return & Refund Policy page. 


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